Terms and Conditions

Terms and conditions

These general terms and conditions apply to the belainbarve.com online store, user rights, and the business relationship between the Provider and the Buyer. By making any transaction on this website, the Buyer agrees that he is familiar with the general terms and conditions and has consented to them without reservation.

The general terms and conditions of the belainbarve.com online store have been prepared in line with the Consumer Protection Act (ZVPot-OCT2), based on recommendations of the Slovenian Chamber of Commerce and the international policy for e-commerce.

The Provider at the online store belainbarve.com is :
Belainbarve, Petra Saito s.p.
Pleteršnikova ul. 26, 1000 Ljubljana, Slovenia, Europe,
registration number: 8207925000,
VAT number: SI73719382 (VAT reverse charge under Article 44 of VAT Directive 2006/112/ES.)
The Buyer is any person that places an order and receives confirmation of the order from the Provider.
The Provider is committed to continually safeguarding Users’ personal information. The Provider shall use personal information solely to fill orders (send information, offers, and invoices) and for necessary communication. User information shall not be given to unauthorized persons under any circumstances.

Payment options

The customer can choose the following payment method:
– via PayPal money-transfer system

Ordering & checkout process

An order can be placed as a registered user or as a guest. After placing your order, you receive an email with your order details. You can always check the status and content of your order under the tab “My account” on our website. Ordered products are dispatced after receipt of payment on our bank account or to PayPal.
You are informed by email about dispatched of your ordered products. When ordered products are dispatched, the order gets the status „finished“. Receipt will be sent with your parcel.


Shipping worldwide with Pošta Slovenije. After your order is dispatched, you will receive an email with notification of dispatch. As plain postal services proved reliable, tracking is not provided to keep the cost low for your convenience. Shipping is calculated during the Check out process in shop.
International delivery time is usually 5-10 days for EU countries, 7-18 days for the rest of the world. The delivery time may be longer in countries with customs administration.

Returns and cancellations

The buyer has the right to resign from the contract with belainbarve.com in writing within 14 days after recieving the item, to: info@belainbarve.com and has to send the purchased goods to the following address, in 14 working days:
Belainbarve, Petra Saito s.p.
Pleteršnikova ul. 26,
1000 Ljubljana, Slovenia, Europe.
Returned goods must not be used or damaged. Buyer covers the return shipping costs. After receiving the returned goods, belainbarve will refund the purchase amount, reduced by the initial shipping costs, in 14 business days.

Complaints and disputes

The Provider adheres to the applicable laws on consumer protection. Complaints, comments, claims and statements can be emailed by users to info@belainbarve.com, by phone on +386 31 605 888 or by regular post to Belainbarve, Petra Saito s.p., Pleteršnikova ul. 26, 1000 Ljubljana, Slovenia, Europe.

The Provider will confirm receipt of the complaint within 8 business days at the latest, notify the customer of how long it will take to process the complaint, and keep the customer continuously informed about the course of the complaint procedure. The Provider will strive to the best of its ability to ensure that all disputes are resolved amicably.

Published 0n 21.4.2021

Shopping Cart